Update - From one affected IXP with a down RS, we got the following email by now:
"Equinix IBX Site Staff reports that on 15-AUG-2026 at 04:41 Site Local Time, a leak was identified on a pipe serving a Computer Room Air Handler (CRAH) unit, affecting cooling operations throughout the facility. The initial leak has been isolated. Fire system and chiller vendors have arrived onsite and are supporting restoration efforts. The chilled water temperature has stabilised. IBX Critical Facility Engineers and vendors continue restoration efforts to identify and resolve the chilled water leak affecting Level 2. Temporary cooling units have been deployed to support cooling efforts and additional units are being delivered to the site. Chillers 7, 8, and 9 are online and supporting cooling recovery on the third floor. Teams are progressing with a plan to incrementally restore cooling to the affected second floor (Module 215), whilst also confirming the location of the leak, under a controlled sequence of works. Mobile dehumidifiers have been deployed to reduce humidity levels, and water is being removed from the affected areas. The water mist fire suppression system activated at Level 3 in Modules 315 and 320 and was subsequently isolated. Currently, the building fire protection system is offline, and investigation is ongoing. Elevator service has been restored; however, access to customer equipment remains restricted for safety reasons. During restoration activities, an additional water leak was identified and subsequently isolated. The investigation into the source of the leak remains ongoing."
Aug 15, 2026 - 17:27 UTC
"Equinix IBX Site Staff reports that on 15-AUG-2026 at 04:41 Site Local Time, a leak was identified on a pipe serving a Computer Room Air Handler (CRAH) unit, affecting cooling operations throughout the facility. The initial leak has been isolated. Fire system and chiller vendors have arrived onsite and are supporting restoration efforts. The chilled water temperature has stabilised. IBX Critical Facility Engineers and vendors continue restoration efforts to identify and resolve the chilled water leak affecting Level 2. Temporary cooling units have been deployed to support cooling efforts and additional units are being delivered to the site. Chillers 7, 8, and 9 are online and supporting cooling recovery on the third floor. Teams are progressing with a plan to incrementally restore cooling to the affected second floor (Module 215), whilst also confirming the location of the leak, under a controlled sequence of works. Mobile dehumidifiers have been deployed to reduce humidity levels, and water is being removed from the affected areas. The water mist fire suppression system activated at Level 3 in Modules 315 and 320 and was subsequently isolated. Currently, the building fire protection system is offline, and investigation is ongoing. Elevator service has been restored; however, access to customer equipment remains restricted for safety reasons. During restoration activities, an additional water leak was identified and subsequently isolated. The investigation into the source of the leak remains ongoing."
Aug 15, 2026 - 17:27 UTC
Update - Since the issue is still ongoing, with certain networks continuing to experience packet loss or remaining offline, we will re-evaluate the reconnection of affected peers at a later time.
Please note that aurologic services have not been directly impacted by this incident. The observed impact affects third-party networks and peering infrastructure carrying traffic through Equinix FR5, where a cooling outage occurred across multiple parts of the facility following a leak in the chilled-water system.
aurologic maintains its presence at Equinix FR7, a separate facility. However, we maintain numerous peering connections with networks present at FR5, which explains the indirect impact on certain routes and peers. We operate our own dark fiber ring across the Frankfurt metro area, allowing us to shift traffic between sites as necessary.
If you observe unusual routing paths, packet loss, or any other impact, please open a support ticket so we can investigate.
Aug 15, 2026 - 16:46 UTC
Please note that aurologic services have not been directly impacted by this incident. The observed impact affects third-party networks and peering infrastructure carrying traffic through Equinix FR5, where a cooling outage occurred across multiple parts of the facility following a leak in the chilled-water system.
aurologic maintains its presence at Equinix FR7, a separate facility. However, we maintain numerous peering connections with networks present at FR5, which explains the indirect impact on certain routes and peers. We operate our own dark fiber ring across the Frankfurt metro area, allowing us to shift traffic between sites as necessary.
If you observe unusual routing paths, packet loss, or any other impact, please open a support ticket so we can investigate.
Aug 15, 2026 - 16:46 UTC
Monitoring - We're receiving reports about other network operators, especially internet exchange members, struggling with an ongoing incident at Equinix FR5 impacting cooling at the said site. Equinix FR5 is ex Ancotel and one of the best connected datacenters in Europe.
Albeit we are not directly present at Equinix FR5, some aurologic connectivity is backhauled through Equinix FR5. In order to mitigate the issue, we have forced shutdown relevant internet exchanges until the facility level issue has been resolved.
Traffic is rerouted through other points of presence. Passively routed darkfiber links remain operational. Current state/update from Equinix:
Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
Aug 15, 2026 - 13:34 UTC
Albeit we are not directly present at Equinix FR5, some aurologic connectivity is backhauled through Equinix FR5. In order to mitigate the issue, we have forced shutdown relevant internet exchanges until the facility level issue has been resolved.
Traffic is rerouted through other points of presence. Passively routed darkfiber links remain operational. Current state/update from Equinix:
Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
Aug 15, 2026 - 13:34 UTC
Datacenter Infrastructure
Operational
AMS1 - Nikhef Housing
Operational
FRA1 - Tornado Datacenter FRA1
Operational
FRA2 - Interwerk Datacenter
Operational
FRA3 - Digitalrealty Frankfurt FRA16
Operational
FRA5 - Equinix Frankfurt FR7
Operational
HEL1 - Hetzner Helsinki
Operational
HEL2 - Digita Helsinki Pasila Broadcasting Tower
Operational
Network Infrastructure
Operational
Upstream Carrier
Operational
DDoS-Protection
Operational
Core Network
Operational
Interconnection
Operational
Public REST API
Operational
Request Handler
Operational
Scheduling Services
Operational
Public Services
Operational
Nameservers
Operational
DNS Caches
Operational
Corporate Websites
Operational
my.aurologic.com
Operational
mirror.aurologic.com
Operational
Dedicated Servers
Operational
FFM1 - Langen, Germany
Operational
HEL1 - Helsinki, Finland
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Darkfiber Migration - TornadoDC FRA1 Oct 28, 2026 10:00-16:00 UTC
We're going to carry out physical migration of darkfiber capacity at TornadoDC FRA1 to a new building entry. The works are being carried out to further diversify network transport capacity between additional physical fibers strands.
To do the same, we will move two fiber strands across building entries in coordination with the darkfiber supplier. It's necessary to temporarily disable capacity on one Ciena based DCI unit to carry out the same, traffic on our network will be shifted onto other paths. We will proactively inform related customers using lit wavelengths at least four weeks beforehand.
Posted on Jul 08, 2026 - 16:43 UTC
To do the same, we will move two fiber strands across building entries in coordination with the darkfiber supplier. It's necessary to temporarily disable capacity on one Ciena based DCI unit to carry out the same, traffic on our network will be shifted onto other paths. We will proactively inform related customers using lit wavelengths at least four weeks beforehand.
Posted on Jul 08, 2026 - 16:43 UTC